Step 0: Windows Users Only
- Download and install the AudyseCORE Windows Driver before proceeding.
- This step is required only for Windows PCs.
Step 1: Connect Your AudyseCORE
- Use the provided USB-C cable to connect your AudyseCORE to your PC.
- Compatible with Windows, macOS, and Linux.
Step 2: Initiate Connection
- Press the Connect button on the firmware upgrade page.
- A popup should appear.
- If no popup appears, disable any adblockers or popup blockers in your browser.
Step 3: Select Your Device
- Click on AudyseCORE Headset from the device list.
- Select Connect to proceed.
Step 4: Register Your Device (First-Time Users Only)
- If this is your first time updating firmware, a registration prompt will appear.
- Enter your Name and Email, then proceed.
Step 5: Select Firmware Update Options
- A window will display your current firmware version.
- If switching between foam ear covers and speaker pads, select the appropriate option before proceeding.
Step 6: Start Firmware Upgrade
- Press the Finish Update button.
- A new popup will appear.
- Select STM32 Bootloader from the popup.
- Press Connect to start the update.
Step 7: Wait for Installation & Reboot
- The firmware update will begin automatically.
- Wait until the process completes.
- Your AudyseCORE will automatically reset once the upgrade is finished.
Your firmware update is now complete! If you experience any issues, visit contact our support for troubleshooting assistance.
Troubleshooting
If your AudyseCORE fails to update and/or you have issues connecting to the STM32 Bootloader, please press and hold the power button for 10 seconds. Your AudyseCORE will reset, and you should receive a notification on your PC.
If you receive an issue at Step 6, opening the RidePASS site in Incognito mode can fix issues caused by Chrome caching.